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13 Tools to Make Your Client Communications Stronger

13 Tools to Make Your Client Communications Stronger

We all need to communicate effectively to retain clients and grow our market share.   Knowing the law is not enough; we must be able to communicate clearly, empathetically, and appropriately.   I present below 13 tools to make your communications stronger. It’s All in the Delivery Clients need to know and understand the many… Continue Reading

Intelligence Versus Emotions: Are You Too Smart for Your Own Good?

Intelligence Versus Emotions: Are You Too Smart for Your Own Good?

Managers and partners time and again tell me about employees and associates who are super intelligent and yet, are not candidates for promotion.   What’s holding them back?   In every case, it boils down to communication issues.   These folks always know the right answer, but they don’t know how to properly communicate it… Continue Reading

Best Practices for Lawyer Managers: Managing People and Building a Practice

Best Practices for Lawyer Managers: Managing People and Building a Practice

Being a great manager of lawyers requires a lot more skill than legal knowledge and reasoning abilities.   Great leaders know how to motivate people to achieve goals over a sustained period.   This requires strong emotional intelligence skills as well as a keen understanding of each team member’s legal abilities and motivators.   I provide below some… Continue Reading