All organizations require ethical conduct in all jobs and by all organizations. It also applies to positions at all levels. Anyone can disagree with a substantive business or legal decision, but make an ethical mistake and your company, firm or individual career could be seriously damaged. This workshop/presentation provides the key strategies for making sound ethical decisions under the most stressful and time sensitive of situations.
This workshop/presentation allows you to provide ethics and decision-making training to your employees, partners and staff. We will drive home the benefits of an ethical culture. The material can be presented to a large audience or as a hands-on workshop to smaller groups. Lawyers may be able to earn required ethics credit.
The Boundaries of Ethical Decision Making Are Often Murky
Sometimes it seems difficult to discern whether a certain act or decision is ethical or in good judgment as the rules are voluminous and many times there are no specific rules. In cases where there are no specific rules, it is important to give your team some helpful tools to help them define the boundaries of ethical behavior.
A key strategy to avoid an ethics issue is to develop a core set of ethics-driven values and the necessary emotional intelligence skills to help you and your team make sound ethical decisions. See my article on the importance of core values and emotional intelligence to ethical and sound decision-making.
Core Values and Strong Emotional Intelligence Skills are Key
Core values are key to avoiding ethical violations. This is because most ethics violations are not intentional. They occur because decisions are being made based on the wrong values (i.e., increased revenues alone) or on emotion (i.e., fear that taking more time to evaluate will be disastrous). Establishing sound core values and strong decision making emotional intelligence skills will help ensure that you and your staff make the right decisions under stress.
Once core values are established, can incorporate them into your personal actions and those of the organization. You will also need a good understanding of the necessary emotional intelligence skills. Making sound ethical decisions in a stressful situation requires a healthy dose of self-awareness, reality testing and impulse control. In other words, you must be able to assess any situation from a realistic perspective, to make decisions based on rational analysis rather than on emotion alone and to take the time to think and consider the pros and cons before you act.
What is Covered
This workshop/presentation focuses on how to define your ethics-driven core values and to assess the importance of key emotional intelligence skills in decision making. We will discuss how these core values and emotional intelligence skills can be used when handling difficult clients, customers and bosses. You and your team will gain a toolbox of skills to assist in making sound, ethical decisions in a timely manner.
We will learn and understand:
- The meaning of core values.
- The relationship of core values to ethical decisions and actions.
- How to establish your core values.
- The importance of core values to sound decision-making.
- For those groups that have not established core values, I can help you draw out solid core values from your team.
- Explore ways to develop an individual and organizational ethical culture according to your core values.
- The meaning of emotional intelligence.
- The elements of emotional intelligence that come into play when making sound decisions.
- How to tell if you and your team members have strong emotional intelligence in the right areas.
- How to use core values and emotional intelligence skills when handling difficult clients, customers and bosses.